ServiceNow Takes CRM Fight to Salesforce as AI Strengthens SaaS Case - CX Today

Affected tickers

Per-ticker News Sentiment Indicator

• CRMother · negative · low

  Increased competition from ServiceNow in the CRM market poses a potential threat to Salesforce's market share and growth prospects.

• NOWother · positive · med

  ServiceNow is expanding its competitive position in the CRM market by leveraging AI to strengthen its SaaS offerings against Salesforce.

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